Monthly Archives: February 2017

The Role Of Customer Service

customer service

The Customer service people are the ones who represent the company, and through them, the company makes a good impression. For every company, customer service is an essential factor, as it plays a major role in creating goodwill. Kate Legget, in her latest blog, has pointed the importance of customer service. As per entrepreneur.com, an excellent customer service can help in getting more customers. A good customer service is important in making sure that the current customers will not leave the company. There are mainly two types of customer service: Direct and Indirect. Let us see how important a customer service is for a company.

Making The Customer The King

It is a rule of the sales world where a customer is treated as a king. Whatever happens, the customer should be given priority. Here comes the role of customer service. When the customer has got any issues, the first thing they do will be calling the company. The company will be having customer service associates who open the call with a smile which gets reflected in their words. With this kind of behavior, half of the job will be done. The customer should feel from the voice that there is someone who can help them to sort this issue. To give that feeling is the success of customer service.

The Possible Drawback Of Customer Service

In customer service, you will have to deal with a lot of customers with the same energy. Sometimes, the associates will not be in a good mood, and they still take the call and greets the customer. When the customer does not feel the energy from the associate, there will not be any rapport, and it will be a bad customer service experience. A good customer service is needed, and for that when the customer calls, the associate should only concentrate on the customer rather than any other things. When a good customer is lost, then it will be equal to suffering a loss.

Customer Service Boosts The Morale

Not only the customers, but the associates also get the benefits from customer service. When you as a customer service associate fulfil or clear the issues of the customer, you will get the job satisfaction. Along with this, the intention to do more work, in the same way, will get created in the minds of the customer service associates. So ideally, a fully completed work will give customers the customer satisfaction and the associate’s job satisfaction. A completely satisfied customer will make sure that they let their friends know about the service you are providing, and that will be an excellent advertisement for you. What is better than a good word of mouth?

A good listening skill and having more patience is the important qualities of customer service. The customer does not know who they will be speaking to you. You as a customer service associate will be representing the company, and any unpleasant words from you will damage the company’s goodwill along with losing the customer. Always remember to be courteous towards the customer. Do not interrupt. Let the customer speak first. Listen to it and solve the issue for them as a good customer service associate.

Are Containers Suitable To Grow Kratom Plant?

Kratom-Plant in container

Many herbs like lemongrass, Mexican sage and artichoke are grown in ceramic pots. Similarly, Kratom plant can also be grown in a container. This plant was initially discovered in the South East parts of Asia and Africa but now grow in many places all over the world. If you are looking for more explanation, then you are at the right place. A typical Kratom plant can grow up to fifty feet high and can spread as wide as fifteen feet. You can grow them in a container, but you have to constantly re-pot the plant to match its growth. Telegraph.co.uk gives you a clear idea about this. Here are some important things that you need to know about Kratom plant.

A tropical evergreen plant, Kratom is known for its dark and glossy leaves that keep shedding. The leaves are in the shape of an oval and grow mainly during the seasons of rain. The leaves are mostly shed during the drought seasons. They are likely to wither out even in case the temperature drops below its optimum temperature i.e. below forty degrees. The main growing conditions that are required to grow a healthy Kratom plants is rich, wet and fertile soil. The plant is sensitive to weather changes, and hence utmost care should be taken to keep the plant under ideal conditions. It cannot tolerate both drought and frost situations. In the United States, the ideal places to grow Kratom would be either Florida or South California. The wind could also alter the conditions of the place in which the Kratom plant grows. If you are growing these at home, you need to take proper care that there is enough humidity for the plant; even if you have to have a fan and a humidifier running only for the plant.

The Kratom plant can grow either from seed or a seedling. The seeds are usually small black, silver-colored ones, and you might need more numbers to ensure a proper germination. The seeds are to be propagated in highly fertile and rich soil. If you are getting a seedling of the plant, you can skip this process and go directly into the growing stage. If you are looking to grow the plant from cutting from another plant, they are more susceptible to get some disease and go down very easily. So the most convenient option is to get the seedling and make it grow.

Constant watering has to be done to make sure that the plant does not experience drought. Enough sunlight is also essential to have a good healthy plant. The sunlight should not be direct; rather a filtered sunlight should be ideal. There are two types of the Kratom plant that is available and can be identified by the vein color. The veins are green, red or white in color. The leaves with the green colored veins are the most commonly grown. Maintaining the ideal conditions for the plant on light, humidity and temperature are essential to have a healthy plant.